E-commerce
More than a webshop. Your most powerful sales engine.
Modern e-commerce is about more than just showcasing products and a shopping cart. For companies with complex business relationships, it is about digitizing the very essence of the business: customer-unique prices, advanced agreements, customized ranges and seamless integrations with the customer's purchasing system. This is where a standard solution is not enough.
For us at Fiwe, e-commerce is not an isolated channel, but the transactional engine that drives your business forward. We specialize in building robust and scalable solutions that address your B2B complexity and transform it into a simple and efficient buying experience for your customers.
Manage complex business rules and customer data
The e-commerce platform is the hub that manages business-critical data in real time. It manages customer-unique prices, contract assortment, complex discount structures, inventory status and order history.
Business value:
Accurate and automated order management and a stable, scalable foundation for complex B2B sales.
Create a personalized and relevant buying context
The platform transforms raw business data into a customized experience for each unique visitor. It presents the right prices, the right range and relevant recommendations, creating a frictionless and relevant buying journey.
Business value:
Increased customer loyalty, higher average order value and reduced manual administration for sales.
Enable an efficient and seamless transaction
Through an intuitive interface, the platform communicates all the necessary information and allows the customer to easily place an order, view its history and manage its account. It will be your primary channel for commercial dialogue.
Business value:
Higher conversions, increased 24/7 self-service and a stronger, more digital customer relationship.
Where complex business becomes easy for the customer
Your B2B customers expect the same simplicity they are used to as individuals, but your business reality is infinitely more complex. Our expertise lies in bridging that gap. We see your e-commerce platform as the digital mirror of your business rules and customer relationships.
Our process begins with a deep dive into your business logic. We look into your pricing models, contract structures and logistics chains to understand what makes you unique. This understanding allows us to design and build an e-commerce solution that does not force you to adapt your business to the system, but where the system strengthens and streamlines your business.
The result is a digital marketplace that feels obvious to your customers. A buyer can easily log in, view their contract range with accurate prices and place an order via a punch-out solution, without any manual effort on your part. This frees up time for your sales force to work proactively, while building unbeatable loyalty by making it easier and more efficient for your customers to do business with you.
Why Fiwe is your partner for complex e-commerce
Launching an e-commerce is one thing. Building a digital sales engine that can handle advanced B2B logic and create long-term value requires a experienced partner.
A digitisation of your business logic, not just your catalogue
Our tactics focus on digitally modeling your unique business processes. We don't settle with just displaying products online; we ensure that the entire regulatory framework around prices, ranges and customer hierarchies works flawlessly. This ensures a solution that creates real efficiency, and that your customers and salespeople can trust.
Robust technology built for performance and complexity
With over 20 years of experience in digital commerce, we know which platforms can handle high transaction volume and complex integrations. Our real strength lies in our understanding of the big picture – how your e-commerce needs to interact with your ERP system, PIM and CRM to create an automated and reliable flow of information.
A partnership that secures your future business
Our goal is to build a platform that not only solves your current needs, but gives you the ability to grow and evolve. We work in close partnership with you to ensure you have a flexible and scalable solution that can handle future business requirements. We make your organization truly data-driven and ready to meet your customers where they are. Today and tomorrow.
Ready to take the next step together with your data?
We help you transform data into information and communication that truly makes a difference – for your workflows, decision-making and product offering.
Explore our areas of expertise
Collect, enrich and distribute your product information to build stronger brands, accelerate time-to-market and deliver convincing customer experiences.
We help you digitize your experts’ unique knowledge and turn it into an intelligent guide that creates value at every step of the customer journey.
A strategic and commercial engine that ensures your brand is always presented at its best – in every channel.
Create order, trust and accountability in your information management.
Robust and scalable solutions that handle B2B complexity and turn it into a simple and effective buying experience.
Collect, structure and quality-secure your data for better decisions, more efficient processes and long-term customer relationships.
Search solutions designed to interpret intent and understand your customers’ world turning their queries into successful conversions.
Use the knowledge a customer shares to create simpler, smarter and more relevant buying experiences.