Solutions for Order Management and Customer Care
To make the entire puzzle around omnichannel and unified commerce work, we offer partner solutions for order management, customer care, and customer service.
OUR PLATFORMS AND SOLUTIONS
Order Management
Order fulfillment and logistics are becoming more and more critical in today’s customer journeys, not least as e-commerce continues to increase. At Fiwe, we have extensive experience integrating to underlying order systems and linking the order flows. Through our partners, we also provide market-leading solutions and platforms for order management, including solutions from IBM Watson Supply Chain.
Customer Care
We offer several solutions that support today’s customer service needs, such as solutions for chat, case management, and customer insight from vendors like IBM, Genesys, and LivePerson. Many of these solutions make a great fit for our other solutions in e-commerce, customer analytics, and marketing.