Solutions for an enhanced customer experience
The customer experience is one of the most important differentiators today and is predicted to become even more important in the future. Being able to provide a relevant, accessible, and coherent customer journey is crucial. In both digital and physical channels, commerce, inspiration, and experience all need to interact. A basic prerequisite is a deep understanding of customer behavior.
We’re able to offer several different solutions in CXM (customer experience management) and digital experience from the partners in our ecosystem. Often, the solutions interact in close symbiosis with e-commerce and, in many cases, can be implemented independent of the e-commerce solution used.
Here are some examples of CXM and digital experience solutions:
IBM Watson Customer Experience Analytics
A cloud-based solution that allows you to identify and understand customer behavior at the individual level. User-friendly and transparent dashboards and interfaces. You own your data yourself and have a unique opportunity to create personal, relevant offers.
Sitecore Experience Platform and Experience Database
Sitecore’s platform has a powerful built-in capability to understand customer behavior at the individual level and store data in the Experience Database. With the user-friendly interface, you get an overview of the customer (a 360-degree view) and can personalize everything from content to campaigns and e-commerce.
TM Deep Vision
A SaaS solution that helps you understand customer behavior throughout the buyer journey. Intuitive user interfaces and reports providing quick and easy overviews can be used to improve conversion, search and check-out and to minimize problems and bottlenecks in the buyer journey.
To learn more about CXM, contact us at email@example.com