Fiwe | Customer Analytics, customer insight is the key to a better customer experience.

Customer Analytics

Customer insight is the key to a better customer experience.

A meaningful and relevant customer experience

Today, in both the B2C and B2B worlds, customers expect a more personal, meaningful and relevant customer experience. By better understanding customer behavior and combining both qualitative and quantitative data, you set the stage for positive, long-term customer relationships.

We offer expertise, services, and solutions in customer analytics.

How can we help you improve customer insight and analytics?

OUR PLATFORMS AND SOLUTIONS

IBM – Watson Digital Analytics: Have a huge amount of data that you need to collect and manage? Have a lot of traffic on existing sites? Want to be able to analyze it on a more detailed level? And is it important for you to own your customer data and secure this information for the future? Then IBM offers you flexible and powerful solutions in digital analytics that can help you take customer insight and customer experience to the next level.
Watson Customer Experience Analytics: A package that contains Digital Analytics and Customer Experience Management (based on Tealeaf). A robust solution for capturing customer behaviors in digital channels and creating a view of the entire customer experience – through the customer’s own eyes.
Sitecore: Sitecore’s industry-leading Experience Platform contains a wealth of features and tools for better customer analysis.
TM Deep Vision: Fiwe is a distributor for TM Deep Vision – a flexible solution for understanding the customer’s buyer journey and minimizing bottlenecks and problems before they turn up.
Google Analytics: We have consultants and employees who are experts in Google’s ecosystem and are eager to help you achieve the best results and value.